Refund policy

NoirMode Refund & Return Policy 🖤

At NoirMode, we want you to love your new look. However, because we work with exclusive boutique collections and limited drops, we have a specific return window to ensure we can keep our inventory fresh and on-trend.

1. 7-Day Return Window You have 7 days from the date your package was delivered to request a return. After 7 days, we unfortunately cannot offer a refund or exchange.

2. Condition of Items To be eligible for a return, your item must be:

  • Unworn, unwashed, and in the same condition that you received it.

  • In the original packaging with all tags still attached.

  • Free from makeup, deodorant, or perfume scents.

3. Non-Returnable Items For hygiene and safety reasons, the following items cannot be returned:

  • Earrings and jewelry sets containing earrings.

  • Intimate apparel (lingerie, swimwear, bodysuits).

  • Items marked as "Final Sale."

4. How to Start a Return To start a return, please contact us at noirmodesupport@noirmode.shop with your order number and the reason for the return.

  • Please Note: Do not send your purchase back to the address on the package. We will provide you with a specific return shipping address once your request is approved.

5. Damages and Issues Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at noirmodesupport@noirmode.shop We will work with you to make it right.

6. Refunds Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

7. Shipping Costs Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged or defective. Shipping costs are non-refundable.